Thank you for considering your purchase.

Claims for misprinted/damaged/defective products must be filed within 30 days of receipt of the product. If a package is lost in transit, all claims must be filed within 30 days of the expected delivery date. Claims deemed to be due to negligence on our part will be covered at our expense.

If you notice any other issues with your product or your order, please submit a problem report.

The reply-to address defaults to the Printful feature. You will receive an automatic email notification when we receive your returned package. Unclaimed returns will be donated to charity after 30 days. If Printful's facility is not used as your return address, you will be responsible for any returned packages received.

Incorrect address - If the address you provide is deemed insufficient by the courier, your package will be returned to our facility. Once we have confirmed your updated address (if applicable), you will be responsible for any reshipping costs.​

Printful does not accept returns on sealed items (such as face masks) that are not suitable for return for health or hygiene reasons. You agree that returned orders containing face masks cannot be reshipped and will be disposed of.

Customer Returns - We do not offer refunds on buyer's convenience orders, except for customers located in Brazil. Product returns and size exchanges are at the customer's expense and discretion. If you choose to accept a return or offer a size exchange to your end customer, you will need to order a new product in a different size at your expense. If you are a resident of Brazil and regret your purchase, please contact our customer service, express your intention to return the product within 7 consecutive days after receiving the product, and provide a photo of the product. . Your withdrawal request will be evaluated to see if the product has been used or destroyed, even if only partially. In this case, refunds are not possible.

Notice to EU consumers: According to Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, withdrawal Rights are not provided in the following cases:

1. The supply of goods made to the consumer's specifications or clearly personalized.

2. Due to the sealed product being opened after delivery, it is not suitable for return due to health protection or hygiene reasons.

Accordingly, Printful reserves the right to refuse returns at its sole discretion.

This Policy shall be governed and construed in accordance with the English language, regardless of any purpose in which it has been translated.

For more information about returns,please read our FAQs.

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Additionally, please send us an email.
​shoushin-katou@studio-amzim.com